Our candles must be burned following the usage instructions on the label attached under the candle. These guidelines will ensure optimal use of your candle.
If your wick has become off-center, extinguish the flame, pinch the non-burning wick between your fingers, and pull it toward the center. This should be done delicately and when the surface wax is still melted. Repeat this process with each burning until your wick is centered again.
We conduct meticulous and systematic quality controls to ensure the quality of all our products.
Despite these precautions, if one of our products does not fully satisfy you, please send us the following information via our contact form so that we can address your request:
Your order number,
The reference number of your product, located on the label under the coaster or under this label. In the latter case, remove the bottom label to read the batch number.
Photos of your product.
Our candles must be burned following the instructions provided on the label attached under the candle. These guidelines ensure optimal use of your candle.
To allow the fragrance of a candle to express itself to the fullest, the entire surface of the candle must be melted. We conduct meticulous and systematic quality controls to guarantee the quality of all our products. Despite these precautions, if any of our products do not fully satisfy you, we invite you to send us the following information via our contact form so that we can address your request:
Your order number,
The reference number of your product, located on the transparent medallion on the bottom of your candle,
Photos of your product.
Our candles are produced in limited editions. However, we reissue some highly demanded fragrances. If one of your favorite products has been discontinued, we are here to advise you on our ranges and products so that you can possibly find satisfaction again, or if there is enough demand, consider restarting production.
If your order has been successfully processed, you will receive a confirmation email shortly with your order number. It is possible that the confirmation email is automatically sorted into your 'Spam' or 'Junk' folder. Please check there.
If not, you can contact us through our contact form, and we will resend the email to you.
You can view and download your invoice at any time by logging into your personal account, under the section 'My account' - 'My orders'. Click on 'view order' and then 'print invoice'.
If you encounter any difficulties, we invite you to send us your request via our contact form. We will respond to it as soon as possible.
We would like to thank you for your order and invite you to follow the status of your delivery using the tracking number indicated in your order confirmation and then on the website of the chosen carrier.
If you are unable to obtain the information you require, please contact us using our contact form.
We guarantee a delivery time of seven working days from the order confirmation. Furthermore, with the UPS or Colissimo tracking number provided in your confirmation email, you can track the progress of your order in real time: Colissimo or UPS. Feel free to contact us through our contact form if you have not received your order within the 7-day period.
When your order is delivered, please check with the carrier that the product is in good condition and has not been damaged during transport. It is normal for the shipping box to show signs of wear; however, if the package has visible damage during transport that raises concerns, you should not accept the package and return it immediately to the carrier.